Call Us at (407) 894-5040 for Questions or to Book your Orlando Balloon Flight

Day of Flight Information

Call Flight Status Line

Prior to your flight, you will need to call the Flight Status Line. When you call the Flight Status Line you will receive confirmation of the flight meeting time and location.

For all flights, please call our Flight Status Line after 8:00pm the evening before your scheduled flight.
The Orlando Balloon Ride Flight Status Line is (407) 374-2622.

Passenger Dress Code

For your comfort and enjoyment, we recommend you wear casual, comfortable clothing. Solid, flat footwear is essential (no high heels or sandals, please). It's no colder in the air than on the ground but you will be outdoors for 3-4 hours, so dress for the temperature of the day. Bringing a light sweater or jacket might make you more comfortable if it is cool first thing in the morning or after we land in the evening.

Do:

  Layers: So you can add or remove clothing as you see fit.
  Long pants and sleeves: To protect you against mosquitoes.
  Boots or sneakers: Hiking or rubber boots to travel on wet grass.
  Bring a hat: If you're sensitive to the heat, please bring a hat.

Don't:

  Heels or sandals: Avoid them to keep your ankles safe during a bumpy landing or on uneven and muddy terrain.
  Uncomfortable clothes: To climb in and out of the basket comfortably.

 Passenger Restrictions

In order to fly, passengers must be in good physical condition due to the possibility of a rough landing. All passengers must be able to climb in and out of the basket, stand for the entire flight and walk out of a field if necessary. As a result, we require that all of our guests meet the following minimum requirements to be allowed to fly:

  • Passengers must be at least 6 years old
  • Ages 6-18 must be accompanied by a parent or guardian
  • Maximum weight per passenger cannot exceed 280lbs
  • Passengers maybe asked to be weighed for accuracy at check-in
  • It is strongly recommended that someone in the party be able to communicate in English

For the safety of all our passengers, we cannot fly any passenger who have had in the past 2 years, or currently have, the following medical issues:

  • Expectant Mothers
  • Back, Neck, Knee, Hip, Joint, Bone, Osteoporosis or similiar issues
  • Innability to walk unassisted or stand for one hour unassisted
  • Uses a cane, walker, wheel chair, or scooter
  • Physical Limitations
  • Severe Auditory Restrictions
  • Recent surgeries or other conditions that may be aggravated during flight and landing.

We want everybody to be able to fly, but to do so safely. If there is anything you think we should know, or you are unsure of prior to your flight date, please do not hesitate to contact us to discuss. The Pilot in Command may cancel the flight, or deny a flight for any passenger for any reason and they are the final authority on all flight and passenger related decisions.

Policies

Please Read Our Policies

Paperwork

Each passenger will be required to complete a Passenger Liability Waiver. Please bring it with you to your flight as the pilot will be collecting them. You can find a copy of this document by clicking below.

Liability Waiver

Privacy Policy

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. The information collected includes name, email address, mailing address, payment information and other personal information such as passenger weights that might be required in order to schedule a hot air balloon ride.

We will use your information to respond to you regarding the reason you contacted us and to schedule and execute hot air balloon rides and other services you might contract with us to perform. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control over this Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you unless it specifically relates to a flight purchased, executed or canceled. Flight related data will not be deleted.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and off line.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information off line. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Changes to this Policy

We may make changes to this privacy notice from time to time. You may check back on this page at any time to see our current policy.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via the email address on this website.